Please accept our sincerest apologies for the recent mix-up with the shipment of tongue depressors. I can assure you that action has been
taken to remedy the problem in our warehouse.

As a token of good faith, we have deducted 15 percent from your bill. We hope this will help compensate for any inconvenience this problem caused. Because of this unfortunate situation, we have discovered a number of errors with our shipping department. Consequently, we have brought in a new person to head this department. We are confident that our new shipping clerk will keep things running smoothly for you and all of our customers. Thank you for bringing the error to our attention. We hope this will be a satisfactory solution. Your corrected order of tongue depressors should be arriving shortly, as they were sent June 2nd.

Sincerely yours,

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