Dear Mrs. Walter,

We regret that the stereo system you purchased from our Sherman Oaks store was returned because of a defect. We assure you that your system will be repaired or replaced as soon as possible.

The Z-186X system is one of the finest available, and the Z Company one of the most reputable and quality conscious. The Hoodle Company stands behind these products and will take whatever steps are necessary to guarantee your satisfaction with this product.

Please call my office if you have any further questions about this problem.

Sincerely,

Tom

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