Sample 1:

It has come to my attention that your order of May 2nd for iRobort was delivered late on June 2nd. Please accept my apologies and let met assure you that our company otherwise has a favorable record of delivering by the date we specify.

I hope the delay did not cause you much inconvenience and we look forward to serving you again. Feel free to call me at 999-9999 if you have any concerns you wish me to address.

source: sampleletters.com

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