Sample 1:

This is to acknowledge receipt of your letter of May 2nd in which you set forth your reasons for canceling your purchase order #90898.

I am very sorry about the misunderstanding that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.

As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.

source: sampleletters.com

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