Acknowledging a Complaint

..

Thank you for your letter of August 30 discussing our policy concerning payment for missed classes.

I have checked with our owner, Ms. Timberlane, for a clarification. In the past, our policy was that missed classes wuld still need to be paid for. Under the circumstances, owever, she said that you will not have to pay for the lasses your daughter missed because of her unfortunate ccident on the way to class.

We hope this is a satisfactory solution for you and wish your daughter, Jasmine, a speedy recovery. We shall put a hold on your account until she is ready to return to her tap lessons.

Thank you once again for your concern.

Sincerely yours,

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