Thank you for bringing the problem of late deliveries to our attention. I’m sure they must be most aggravating.

As much as we would like to help you, the problem lies with the trucking firm. We have contacted them concerning the late deliveries and are reviewing our use of Nelson Trucking as our carrier. At present, we have no contract with them but shall be demanding a contract so that we have leverage in such matters. I suggest that you contact them, also, to emphasize the seriousness of the situation.

I’m sorry I can’t help you any more than this, but I can assure you that we are trying to remedy the situation as quickly as we can. Unfortunately, an immediate solution is dependent upon Nelson Trucking. Thank you once again for your understanding.

Sincerely yours,

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